Frequently Asked Questions

1. What are the advantages of buying a DELL Computer from you instead of direct online?

ANSWER: When bought from us, you get our full local support, and in the event of a hardware problem during warranty period, you only have to bring it back to us, and we do everything for you. When the computer arrives, we also get it ready for you, doing updates, removing trialware and adware, and generally optimizing performance.


2. Do you charge call out fees or travelling time?

ANSWER: No. You only get charged the actual time spent working on your computer by our engineer, charged in multiples of 15 minutes, subject to a minimum of 1 hour if on site and not in the workshop.


3. I spilled liquid inside my computer. Is it possible to repair the damage?

ANSWER: It depends on how much liquid was spilled and what your budget is for repairs. If the computer no longer turns on, you may have a defective motherboard because it was shorted out. Broken motherboards are more often very expensive to repair. If the computer can be turned on, but the keyboard and/or touchpad or other buttons don't work then the damage may be limited to those components and they can be replaced.


4. Do you repair Apple (Mac) computers and laptops with screen, keyboard, hard disk, memory and other problems?

ANSWER: Yes, we are able to repair Apple (Mac) computers and laptops. Usually our prices are much more affordable than other shops and even Apple. We can repair both Intel and old G4 systems.


5. My laptop's screen is shattered. Can you fix it? How long will it take? Is it worth repairing?

ANSWER: We can replace most broken laptop screens. It is generally worth repairing unless the system is more than six years old. It's important to note that we only use new replacement parts that are sourced from manufacturer approved resellers for the best quality repair.


6. My computer is running very slow. Is it infected with viruses and/or spyware?

ANSWER: In most cases, yes. This can also happen if your system is overheating or you have a lot of (unnecessary) programs running at once. Other times you may simply need more memory to meet your usage requirements.


7. Is it safe to click on links in e-mails or instant messages?

ANSWER: Unless you can absolutely 100% verify you know the source of the message, it is not safe. There are many scams, spams and viruses ever increasingly finding their way in to computers around the world. It is more important than ever to be safe, rather than sorry. Be very careful with social networking, file sharing and other questionable websites.


8. My computer will not switch on. Will I have lost all of my data?

ANSWER: Not necessarily. All of your data is stored on the hard drive and provided that is not physically damaged it is often possible to recover the files on it. We always recommend that you back up you data regularly to an external drive or CD/DVD.